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FAQs

We are here to answer any question you may have.

Charging & Battery

The charging time depends on the charger and battery capacity. Typically, it takes 3-4 hours to fully charge the battery using a standard charger.

You can charge the electric scooter by connecting the provided charger to the scooter's charging port and plugging it into a standard electrical outlet. Ensure the charger is compatible with your scooter's battery.

The battery typically lasts for 2 years, depending on usage and maintenance. After around 800 - 1000 charge cycles, the battery may start to show reduced performance and range.

Yes, the battery is replaceable. You can purchase a new battery from authorized dealers or service centers. Always use manufacturer-approved batteries for safety and optimal performance.

Proper battery maintenance includes maintaining a moderate state of charge, avoiding extreme temperatures, and following manufacturer-recommended guidelines. Refer to the user manual for detailed maintenance instructions. To avoid loss of energy, fully charge at least once every month.

Though you can charge the battery anytime, letting the battery drain up to 10% before charging
it is recommended.

It may affect the battery performance and lead to a void battery warranty.

Most electric scooters come with a charging indicator. The charger or the scooter’s dashboard will show when the battery is fully charged, and the indicator light will usually turn green.

Performance & Range

The range varies depending on the model and riding conditions. On average, a 1.8kw battery will give 70 - 80 kms, a 2kw battery will give 80 - 100 kms, and a 2.4kw battery will give 110 - 130 kms on a full charge based on usage.

The speed defined as per regulation is up to 25 km/hr for Low speed, for High-speed a minimum speed will be 50 km/hr max speed will depend on the motor used in the vehicle it may vary from product to product and brand to brand.

Yes, most electric scooters are designed to carry two passengers. However, please check the weight limit specified by the manufacturer to ensure safety.

You can increase the scooter’s range by:

  • Riding at a consistent speed and avoiding rapid acceleration.
  • Maintaining proper tire pressure.
  • Reducing extra weight.
  • Keeping the battery fully charged and storing it in optimal conditions.

Safety & Regulations

Yes, most electric scooters are designed to be water - resistant and can be ridden in light rain. However, avoid riding through deep water or in heavy downpours to protect the electrical components.

License requirements vary by region. In some places, low-speed electric scooters (below 25 km/h) do not require a license, while higher-speed models require a valid two-wheeler license. Please check your local regulations.

Most electric scooters come with essential safety features such as:

  • Front and rear brakes (disc or drum).
  • Speed control and regenerative braking.
  • Side stand sensor to prevent accidental start.
  • Overcharge protection for the battery.

Maintenance & Care

Electric scooters are low-maintenance compared to petrol scooters. Key maintenance tasks include:

  • Regularly checking tire pressure.
  • Ensuring the battery is charged and stored properly.
  • Inspecting brakes, lights, and wiring for wear and tear.
  • Following scheduled service as per the user manual.

It is recommended that your e-vehicle be inspected at least once in a quarter of as per information provided in your Service Manuals. Ensure that the inspection is carried out by an authorized dealer or Service Center.

Clean your e-vehicle with a normal, damp cloth. Don’t splash water on the e-vehicle.

If you experience any issues with your electric scooter, you should:

  • Refer to the user manual for troubleshooting.
  • Contact the nearest authorized service center for repairs.
  • Avoid attempting complex repairs on your own to prevent damage.

⁠Environmental Impact & Benefits

Lithium-ion batteries are known for their high energy density, longer lifespan, lightweight design, and fast charging capabilities. They provide a reliable and efficient power source for EVs.

Yes, electric scooters are eco-friendly as they produce zero emissions while riding, helping to reduce air pollution and carbon footprint compared to traditional fuel-powered vehicles.